Delivery & Installation
Delivery Information
At Infuse Furniture, delivery is a carefully managed, end-to-end process designed to protect the condition of your furniture, coordinate complex installations, and make moving large pieces into your home as smooth and predictable as possible. We combine clear scheduling, professional handling, structured packaging, and transparent timelines so you know exactly what to expect from order confirmation through final delivery.
Delivery Scope and Service Options
Our delivery service includes safe transport, on-site handling, delivery to the designated room or area inside your home (where accessible via standard household entryways and stairs), and careful placement of furniture according to your delivery instructions. Delivery options vary by product type, order size, location, and installation complexity. For specialized products such as our modular kitchens, delivery includes coordinated delivery windows, component handling, staged delivery when required, and, where included, guided installation or supervised assembly by trained delivery and installation teams.
Scheduling, Lead Times, and Communication
We provide clear lead times at checkout and confirm delivery dates via order tracking and proactive customer communication. Our team coordinates delivery schedules to avoid delays, updates you on shipment readiness and delivery windows, and confirms access requirements (elevator service, loading lanes, parking permissions, delivery restrictions, and any site readiness needs) ahead of the delivery date. You’ll receive a structured delivery timeline with key milestones, contact points, and instructions so you’re prepared and reassured throughout the process.
Packaging, Protecting, and Unboxing
All furniture is packaged using purpose-built materials and handling standards that protect surfaces, finishes, hardware, joints, and sensitive components during transit. We minimize handling risk by controlled packaging, proper labeling, and dedicated transport handling processes. Upon delivery, our teams treat unboxing and placement as part of quality control: verifying condition, checking that components and hardware arrive complete, and documenting any transit-related issues immediately to keep resolutions fast and transparent.
Installation and On-Site Readiness Requirements
For complex offerings like modular kitchens, delivery and installation planning includes site readiness checks (flooring readiness, wall conditions, plumbing and electrical alignment when applicable, ventilation and utility access coordination, and clear pathways and staging space). Installation is performed by trained professionals using coordinated processes for precise alignment, secure assembly, hardware completion, and final fit checks. Before final acceptance, we confirm the installation meets our quality standards, all integrated components operate correctly, and all protective coverings and any packaging materials are removed responsibly.
Delivery Limitations, Access, and Additional Charges
Delivery timelines and service scope depend on access conditions and any additional services requested (such as upstairs delivery, multiple locations, assembly beyond standard scope, special handling for large items, removal of existing furniture, disposal, and extended waiting-time coordination). If access issues, site constraints, or additional requirements arise, we communicate early and provide pricing, revised timelines, and alternative delivery options so there are no surprises on delivery day. We also clearly outline policies for acceptable access conditions and any fees tied to service add-ons or missed delivery appointments.
Support After Delivery, Damage Reporting, and Returns/Claims
After delivery, we provide clear guidance on immediate care, maintenance steps, and how to report issues if something arrives damaged, incomplete, or not functioning as expected. Our claims process includes prompt inspection support, photo documentation, rapid coordination with the responsible teams, repair or replacement processes where covered, and a straightforward follow-up timeline so issues are resolved efficiently. We also outline delivery-related policies for damage liability windows, reporting timeframes, and any applicable return, exchange, or service coverage terms tied to delivery conditions and product type.